0843 557 4307
Number Direct is a telephone directory and call routing service and is not connected to Scottish Gas. Calls cost 7p per minute to call plus your access charge which is set by your telephone operator. To contact British Gas for free, the number can be found on their website.
Need To Call the Scottish Gas Emergency Number?
The Scottish Gas emergency number should only be called in urgent situations. These include:
• Reporting suspicion of a gas leak
• Reporting smoke coming from a socket, electrical appliance or fuse
• Acting on behalf of a friend, family member or neighbour who may be in danger
• Getting in touch with your electrical operator
• Reporting a power outage
• Requesting an urgent repair for your boiler, central heating or a household appliance.
What Happens When I Call the Scottish Gas Emergency Number?
Depending on the type of emergency you wish to report, Scottish Gas will put you through to the relevant authority. So for example, if you call to report an electrical emergency or power outage, Scottish Gas can connect you to the right electrical operator in your area. (In this instance, you can also visit the Emergency Numbers page on the British Gas website to find the number for your electricity network operator.)
The emergency number can also connect you to the free Gas Emergency Services emergency line, should you experience a gas leak. If you suspect a gas leak or think an appliance may be releasing carbon monoxide gas, it is important that you do the following:
• Open all doors and windows to ventilate the property
• Leave all electrical switches alone
• Do not smoke, strike a match or do anything that could cause ignition
• Open any doors manually that have electrical security locks.
The Scottish Gas emergency number can also be called if your prepayment card has run out and you need to find your nearest PayPoint provider urgently.
Help In An Emergency
Here are some other useful tips for dealing with emergencies until you are able to contact Scottish Gas, or until professional assistance arrives.
• If you have no electricity, check your fuse box to see if a switch has tripped and can be simply switched on again. If not, check with neighbours to see if the outage is local, and keep all appliances switched off (bar one light or lamp) until the power is back on.
• If you have no heating or hot water, again check with neighbours to see if the problem is local. Scottish Gas may already be aware of the problem.
• If you need to switch off your gas supply, the gas isolation valve is likely to be found outside in a meter box in newer properties. Older properties will usually have one under the stairs, under the kitchen sink or in a garage. Simply turn the handle of the valve a quarter turn (90 degrees) from the upright gas pipe to switch off the supply.
• Carbon monoxide is an odourless, colourless but deadly gas that can be fatal if not detected. Signs of carbon monoxide leaks include headaches, nausea, flu-like symptoms, lethargy and dizziness.