Scottish Gas has announced it will be creating 300 new jobs across a number of cities, as it opens several new contact centres in the UK.
The contact centres will be based in Edinburgh, Uddingston and South Lanarkshire, opening up 80 jobs collectively. There will also be 90 posts opened up alone in a larger centre in Cardiff.
Meanwhile, England cities of Leeds, Leicester, Manchester, Stockport and Oldbury will also see their fair share of new jobs, making up a total of 300 new positions to be filled.
Scottish Gas, which is part of British Gas and owned by Centrica, said the new contact centres are part of a plan to boost and improve its customer service.
With a stronger, more widespread presence on its frontlines, Scottish Gas believes the company will be better equipped to delivering the service that customers expect. Contact centre agents will be able to help customers do anything from paying bills and reporting boiler breakdowns, to arranging engineer visits and measuring their energy efficiency.
As well as taking calls via dedicated Scottish Gas customer service helplines, the contact centres will also be able to process customer queries via text, website live chat and social media channels.
Kevin Roxburgh, director of customer services for Scottish Gas, said:
Our contact centres are vital to the running of our company. They’re the main point where we’re in touch directly with customers, so its important we get it right.
We’ll be ensuring customers get a swift response and resolution to their queries by ensuring the right people are always on hand with the knowledge and expertise to help.”
Scottish Gas’ parent brand Centrica has been in trouble from authorities lately after British Gas was found guilty of mis-selling power and gas deals to customers.
The utility provider came under a scrutinised investigation and was found to have been purposely exaggerating the potential savings could make if customers switched from their current provider. It was also found to have falsely labelled some of its energy tariffs available.
The fraudulent sales were made by British Gas sales staff working at a number of Sainsburys stores across the UK between 2011 and 2013. British Gas was ordered to pay a total of £1 million in compensation by the energy watchdog Ofgem.
This latest fine is in addition to the fine it paid back in April, when it was found to have been blocking businesses from switching their energy supplier. This fine totalled £5.6 million.